About Me
About Beverly
Beverly Weed-Schertzer is an American author, seasoned information technology strategist, and business consultant with more than three decades of experience in the IT industry.
Her Background
Beverly specializes in IT service management (ITSM), knowledge management, IT governance, and business transformation, helping organizations align technology with business goals and improve service delivery. Over her career, she has worked across multiple sectors including finance, healthcare, insurance, and manufacturing, integrating information, people, and technology to create practical and sustainable solutions.
As an author, she writes influential books that bridge technical rigor with human insight. Her works—such as Delivering ITSM for Business Maturity: A Practical Framework and Self Knowledge and Knowledge Management Applications—offer frameworks and perspectives that help professionals navigate the complexities of ITSM and knowledge management in today’s evolving organizational environments.
She is also the founder of edifyIT, LLC, a firm dedicated to business and technology management education and training, where she continues to teach, mentor and guide individuals and enterprises toward effective IT and knowledge strategies.
Her Focus
Her work centers on human influence in technology—how decisions, behaviors, culture, and knowledge management shape the success or failure of IT services and operating models.
Beverly challenges organizations to rethink their approach to IT Service Management (ITSM for Business), emphasizing that sustainable transformation occurs when systems are designed around people, not just tools.
Often heard her saying, “Right-sizing technology to support business services is an ongoing challenge,” Beverly’s mission is to help leaders and teams move beyond complexity and over-engineering to build right-sized infrastructures that align with business outcome and value visibility.
Beverly’s experiences and writing offers insights for leaders navigating digital complexity, aiding organizations in creating sustainable, adaptable systems where people and technology collaborate more effectively, particularly in the realm of information management.