Books & Writing + Author Story
Exploring Human Influence in Technology, Knowledge, and Business
Beverly Weed-Schertzer is an author, strategist, and advisor with 20+ years leading IT strategy across Finance, Healthcare, and Manufacturing industries. I’ve helped organizations modernize systems, strengthen governance, and align technology with mission-critical goals.
- Human Influence, - Value Visibility,- ITSM Business Operating Model
Her work is grounded in a simple but often overlooked truth:
Technology outcomes are not determined by tools—they are shaped by human decisions.
Across her career, she has guided organizations through the challenges of aligning IT capabilities with real business needs.
She is also the founder of edifyIT, LLC, a firm dedicated to business and technology management education and training, where she continues to teach, mentor and guide individuals and enterprises toward effective IT and knowledge strategies.
A Career Focused On What Actually Works
Beverly’s experience spans: IT Service Management (ITSM), , Knowledge management, IT governance and operating models, Business-aligned technology strategy.
Rather than focusing on theory alone, her work emphasizes practical application—helping organizations design systems that people can understand, use, and sustain.
She has consistently seen that even well-funded initiatives, struggle when they lack clear accountability, meaningful measurement and alignment to business outcomes. These observations have shaped both her advisory work and her writing.
Beverly is the author of multiple books exploring how organizations can better connect technology, knowledge, and human behavior.
Her writing challenges conventional approaches to IT Service Management, Knowledge management, and Digital transformation.
She is known for advancing key ideas including, Human Influence in Technology, Value Visibility, IT for Business, and ITSM Business Operating Model. Together, these concepts form the foundation of her broader perspective: Technology only creates value when it is designed, governed, and measured with the business in mind.
Her Focus
Her work centers on human influence in technology—how decisions, behaviors, culture, and knowledge management shape the success or failure of IT services and operating models.
Beverly challenges organizations to rethink their approach to IT Service Management (ITSM for Business), emphasizing that sustainable transformation occurs when systems are designed around people, not just tools.
Often heard her saying, “Right-sizing technology to support business services is an ongoing challenge,” Beverly’s mission is to help leaders and teams move beyond complexity and over-engineering to build right-sized infrastructures that align with business outcome and value visibility.
Beverly’s experiences and writing offers insights for leaders navigating digital complexity, aiding organizations in creating sustainable, adaptable systems where people and technology collaborate more effectively, particularly in the realm of information management.